Delighted to recommend this company. Excellent service allround - courtesy, workmanship and timekeeping.
Extremely satisfied. Work done properly and in a very professional manner. We will use them again and again. Thank you
Boiler service was carried out on the day and time promised and for the price they quoted. Can't ask for more than that. Excellent.
When you need a new boiler or replacement boiler in Bear Cross and are looking for a family run Gas Safe approved fitter with a reputation for great customer service, look no further than Your Plumber in Bear Cross. We believe that customers should be able to contact a service, when they need it, obtain a fair price and trust that the work will be carried out at the agreed appointment.
Not having a working boiler can be a real worry – no heating or hot water for your family isn’t a great feeling. We make purchasing a new replacement boiler in Bear Cross easy. You can get a free, no obligation quote in seconds using our website. No pushy sales people or visits to your property just to get a price, and we pass on our trade discounts to our customers so you know you are getting a great deal.
We give our customers a choice of three types of boiler to suit all ranges of budget, so you can choose the boiler you want installed without any hassle. Any questions, and our team are on hand to answer any questions you have.
We offer boiler finance for our customers in Bear Cross, from 0% finance to other finance options, from as little as £10 per week.
Our fully trained and Gas Safe qualified plumbers can fit and install your boiler within 48hrs – if you need us in a rush, but we don’t charge any extra. Whether you need your boiler installed right now, or have a bit more time, you get the same value for money price.
Once installed and we’ve explained how the controls work, our famous aftercare is available – its part of our customer charter. Whatever the problem, we’ll be back out to you to fix it, no problem.
01202 090 536
* The above map position is not our office address
YourPlumber was originally founded by a frustrated family who were tired of trades people constantly letting them down while renovating a property in 2008.
Dan says: “Finding trades people, particularly plumbers, who were reliable, professional and did a good job was challenging, to say the least! They wouldn’t turn up at agreed times, work was often shoddy and there was a general lack of anything like good customer service.
I recognised this as an opportunity for a well-presented and well-organised plumbing and heating service and started YourPlumber in 2009 with the commitment to provide the best customer service around.
We made a pledge to provide a service that was easy for customers to deal with, upfront and transparent about pricing, reliable and committed to keeping appointments, as well as careful and courteous in customers’ homes. These simple principles became the foundations on which our Customer Charter was developed.
More than 13 years on, we’ve recruited a team of the best trained staff around, who share the same passion for providing excellent service, with our founding principles still very much at the core of what we do today. It’s a formula that’s been so popular and in-demand that we’ve completed more than 48,000 jobs, becoming Dorset’s no.1 rated plumbing and heating service by Which? Trusted Traders.
Despite our growth and success, we’ve never lost sight of what’s important to us: providing a 5* experience to every customer, regardless of whether they’re having a whole heating system installed or just getting a dripping tap fixed.
Whether you need a replacement gas combi boiler, system gas boiler or heat only gas boiler, we’ve got a range of options depending on your budget and level of guarantee you want your new replacement boiler to have.
Our budget gas boilers are our cheapest, but that doesn’t mean they won’t heat your home and provide hot water. Our budget boiler come with a 5 year warranty and are perfect if you are on a budget.
Our mid-range boilers are from brand you’ve heard of like Baxi and Glow-worm – well known by many and have great reviews from Which?. They generally come with a longer guarantee of 7-10 years.
Our Premier boiler packages are from the likes of Worcester Bosch, Viessman and Vaillant. The highest rated Which? Brands, our premium boilers usually come with a 10-12 year guarantee and include a longer level of service cover.
If we are replacing your boiler, it’s a great time to get your radiators replaced too. Our engineers can replace your radiators at the sametime as installing your new boiler. Making sure you’ve got the right sized radiators for every room in the house will ensure you get the most from your boiler. Simply ask our team for our latest radiator offers.
Want a smart new thermostat that you can control from your phone? We can install a Nest Theromostat or Hive system and upgrade your home. Better still, we don’t charge to install your new smart thermostat, installation is free when we fit your new boiler.
We’re proud to be rated Dorset’s no.1 plumbing and heating service by Which? Trusted Traders, and have been awarded a Certificate of Distinction by Which? for outstanding customer service.
We’re also endorsed by Trading Standards, have a 5* Trustpilot rating and a 9.8 Checkatrade rating.
We’re accredited by Worcester Bosch, Vaillant, Glow-worm, Viessmann and Baxi, which means you’ll get a boiler installed exactly how the manufacturer wants it to be installed. Plus we’ll be able to offer you a longer guarantee than non-accredited installers.
We’re completely upfront and transparent about our pricing, with no hidden charges or nasty surprises. Before we provide a quote for replacing your boiler, we’ll carry out a thorough survey to make sure we have all bases covered.
Our quotes are fully itemised, showing you a breakdown of all the parts we’ll be providing and labour costs, including VAT.
Your work will be carried out by one of our own in-house engineers, directly employed by YourPlumber. We don’t use any sub-contractors, which means we can be sure that you will receive the service we train our engineers to provide and that their work will be to our high standards.
We’re not a faceless national organisation, but we’re also not a one-man-band either. Our HQ is in Bournemouth and our engineers all live locally, serving around a 20 mile radius of Bournemouth.
We recognise that despite our best efforts, sometimes things don’t go exactly to plan. In addition to the manufacturer’s guarantee your new boiler comes with, we offer a 1 year guarantee on our workmanship.
If there’s anything you’re unhappy with or that isn’t quite right, it just takes a quick phone call or email to let us know and we’ll put it right for you.
Once we’ve agreed a price to install you boiler, its fixed, so there shouldn’t be any changes what so ever.
No, to give you a no obligation quote it can be done online or over the phone. Once you’ve agreed to go ahead, we will need to complete a quick technical survey of your property. It’s free, but it’s just to make sure we get your final requirements before we send our gas safe approved fitters round.
A lot of our customers tell us they choose us for our customer service, as we are a local business and our reputation matter more than anything else. Customer regularly tell us they choose us for peace of mind – they know who they are dealing with and if there are any problems, we are easy to contact and have the engineers locally to fix problems quickly, unlike others.